FAQ
Find your answers, ask if you don’t find them
Commonly asked
Here, you find a collection of Questions & Answers
The Q&A is continually being expanded. If you have a question, please send it to us via the contact form or by email. If relevant, we’ll add it to the list.
»Those who ask learn to understand the world.«
Questions about the Soul Sessions
A Soul Session is primarily for reflection and self-awareness, to build and strengthen a connection with yourself. It’s about becoming more aware of yourself and finding relief from your current challenges. What we do exactly depends on what you are most receptive to at the moment and what your needs are. This will emerge from our conversation.
We generally recommend taking time to reflect on the session and integrate it. It’s often helpful to write down the most important insights, and the full impact often becomes apparent over the course of the following days. Aha moments in the mind take time to reach the body, so give yourself this time.
You are welcome to book one or more additional sessions to reflect on your experiences and receive support in integrating them.
This decision is entirely up to you and your needs. We recommend committing to at least three sessions rather than just scratching the surface, because you’ll need time to open up and gain insights that lie dormant in your subconscious. You’ll achieve the best tangible results over 10 or more sessions. See also the next question.
It’s simple: the more regularly you consciously engage with your issues, the more progress and insights you will achieve. It’s like meditation: the more often you meditate, the deeper layers of your consciousness and inner peace you will reach.
Self-reflection is a skill you can learn and develop; it’s not a one-time thing, but a lifestyle you can cultivate regularly.
Just like exchanging voice or text messages with someone. We’ll agree on a time when you’d like support, and during that time, we’ll be available to guide you asynchronously through your process. For some, this works better than an in-person session because they can open up more easily — or because it fits better into their daily routine.
It’s a slightly more indirect form of communication that opens up other spaces.
It’s well-suited if you’re looking for impulses or want to solve an urgent problem efficiently.
We’re familiar with the agony of choice and usually handle it this way ourselves: Either don’t book at all, book various packages, or simply start with one and build from there.
Make it easy for yourself! Decision-making difficulties usually arise because your heart expresses a desire, but your head disagrees. That’s why we say: You already know what you want, you just need to get your head on board. Often, jumping in at the deep end is the best way to help — because your head always finds excuses, and the jump breaks the spiral of thoughts.
Questions about the Gene Keys
The Gene Keys are a synthesis of various ancient wisdom systems from around the world that open paths to your inner self and your expansion of consciousness.
They are based on the concept of the frequency spectrum and the idea of unlocking your gifts through engagement with your shadows, ultimately becoming light. In other words: raising your frequency through awareness until you illuminate yourself/your shadow aspects and thus transcend them.
Enlightenment would be the event of the dissolution of all shadows. It is a physical phenomenon that occurs when insight dissolves the original information in your cells (or your conditioning). This allows you to become your true self.
The Gene Keys are a body of living wisdom that allows you to discover the living wisdom within you.
For more information, visit the Gene Keys page.
Because they are the best, most flexible, and most comprehensive tool for self-exploration and self-knowledge currently available to us. Gene Keys come closest to the most natural process of self-discovery without taking away your personal responsibility. This last point is particularly important to me, because I want to guide you toward the freedom that comes from total personal responsibility.
The Gene Keys primarily serve to help you become aware of yourself, your gifts, relationship patterns, and fulfillment. You can use them to create self-understanding and gain self-knowledge. They are an excellent tool for delving into the deepest layers of yourself, taking your mind, which insatiably seeks explanations, along with you.
Getting to know yourself better will help you answer life’s questions and deal with difficulties better, so you can find happiness in your everyday life while being in touch with your inner mystery.
No, the Gene Keys are not included or relevant in all of our offerings. Our goal is to help you find a suitable language in which you can communicate with yourself and access your inner world.
There are many systems and concepts (analogies) that can be useful here, but ultimately, you don’t need any of them. It’s about entering into a deep connection with yourself, learning to know and understand yourself and your processes as best as possible, and trusting yourself and your own innate power.
We use (temporarily) whatever helps us achieve this, but ultimately we transcend all concepts.
Imagine it this way: We use a language to communicate — until we realise that we actually do it much more accurately and directly without it. As your sensitivity develops, language becomes superfluous.
General questions
Once you’ve booked, we’ll contact you to schedule your session(s). You can relax, sit back, and wait for our emails. Please also check your spam folder so we don’t get lost. It’s best to add our email address to your safe mailing list.
See above: We will contact you by email after your booking to clarify all the details and to arrange one or more appointments (depending on what you have booked).
If you can’t keep an appointment, you must cancel or reschedule at least 24 hours in advance. If you cancel less than 24 hours in advance, you will be charged for the agreed hour, even if you don’t attend.
Yes, you can reschedule an appointment if you notify us at least 24 hours in advance. You will then be given a new appointment based on availability.
If you wish to cancel a booking, please send us an email with your cancellation request within 24 hours of booking. We will initiate the refund process.
If you can’t find a time during our regular business hours, please send us an email request. We’ll try to find an alternative, if possible.
No, we also offer in-person meetings and offers via text and audio messages. If you’re more interested in those options, please feel free to email us and let us know your preferences.
Of course, you will receive an invoice with VAT shown for your records/accounting.
If our schedule allows, we also offer special types of support. Feel free to email us with your request. Explain your requirements in as much detail as possible, and we’ll create a customised quote for you.
Questions regarding payment
We currently do not offer installment payments.
If you would like to pay by bank transfer within Germany, please send an email with your request.
If the Single Session takes place on-site, you can also pay in cash. Other offers have to be paid in advance.
Payment is due in advance upon booking. Your booking/payment secures your appointment.
»Curiosity is a gift that makes you grow.«
Any questions unanswered?
If you still have burning question marks in your head, please reach out. We’ll do our best to answer them.